Product Manager

Company: West Creek
Company Headquarters: Richmond, VA
Work Policy: Partially Remote
Salary: - -
Equity Eligibility: Available

Job Description

About West Creek
We’re one of the fastest growing consumer finance companies in America. Why? We’re making it simpler, faster, and more transparent to purchase the things you need to make your life go.
By combining smarter technology with a relentless focus on customer experience, we’re transforming the financing experience for essential life purchases in retail transactions nationwide.
The Opportunity
Help us to create the best in-store and online financing experience for consumers of all means and credit backgrounds. In this role you’ll join a small but growing product team and be a part of driving the vision, strategy, and process that scales our rapidly growing business. You will partner with various internal teams, developing a detailed understanding of our merchant partners and their customers to remove friction, create delight, and innovate in our product offering.

Duties and Responsibilities

  • Partner with and lead cross functional teams to set product vision and strategy
  • Advocate for our merchant partners and consumer users through thoughtful product decisions that define our roadmap
  • Go deep into both technical huddles with engineers and strategic discussions with executives
  • Manage product delivery alongside a team of engineers, designers, and customer-facing teams from ideation to launch
  • Define and track metrics that drive insights into the success of our products
  • Manage competing priorities with consistency and transparency
  • Use data and customer feedback to constantly iterate and evolve our product offering

Things we value:

  • Curiosity. Why? How?
  • Nerdiness. Financial news and trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about point of sale financing, retail, and consumer empowerment, it simply won’t work.
  • Smarts: Book and street. We have to use all of the tools at our disposal to build West Creek.
  • Empathy and Compassion. You understand that people’s access to life essential goods and services are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.


  • 4+ years in a product management capacity at a technology-driven organization
  • BA/BS in a technical or analytical field
  • You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
  • You have a strong bias to diving into data to generate insights, and ideally, are proficient in SQL
  • You have experience managing software products from ideation to launch – including managing the product vision, day-to-day prioritization, design, and go to market strategy
  • You have strong written and verbal communication skills with a talent for precise articulations of customer problems
  • You typically command the details of a situation better than anyone in the room
  • You do whatever it takes to make your product and team successful
  • Bonus: you have experience working on complex financial products
  • Bonus: you’re an entrepreneur or have experience working in startups

Tech Stack


  • SQL

Hiring Team


William DeVar

Chief Product Officer
LinkedIn Profile

Location Description:

The team at West Creek is looking for candidates who are available to come into the office and collaborate in person. While this position allows the future candidate to work from home several days a week, they are looking for candidates in the Washington, DC region or Richmond, VA to come into the office on a regular basis.

Company Culture

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