Software Implementation Engineer

💲 Up to $115,000
📍 Partially Remote
🏢 Dallas/Fort Worth, TX & St. Louis, MO

Brado

💼 Marketing Services | 🗓️ Founded in 2019
👥 101-250 Employees

Job Description

Hatch I.T. is partnering with Brado to find Software Implementation Engineer See details below:

About the Role:
The Software Implementation Engineer plays a pivotal role in ensuring the successful integration, configuration, and deployment of Brado software solutions for their clients. They collaborate closely with the sales, development, and support teams. They are responsible for understanding client requirements, configuring software systems, and providing technical guidance throughout the implementation process. This role requires a combination of technical expertise, problem-solving skills, and exceptional communication abilities to deliver high-quality solutions that meet and exceed client expectations.

About the Company:
Brado is a tech-enabled marketing services firm. They believe insight and empathetic connection can change not only change a brand, it can change the world.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Training & Development
  • Work From Home

Responsibilities:

  • Client Engagement: Work closely with clients to understand their business requirements, objectives, and technical specifications.
  • Collaborate with the sales team during the pre-sales process to provide technical expertise and support product demonstrations.
  • Establish strong relationships with clients and serve as a trusted advisor throughout the implementation process.
  • Solution Design and Configuration: Analyze client requirements and design customized software solutions to meet their specific needs.
  • Configure and customize software applications based on client specifications, ensuring seamless integration with existing systems and workflows.
  • Develop and maintain technical documentation, including solution design documents, configuration guides, and user manuals.
  • Implementation and Deployment: Make informed decisions quickly and take ownership of services.
  • Lead the implementation of software solutions, managing project timelines, milestones, and deliverables.
  • Install, configure, and test software applications in client environments, ensuring optimal performance and functionality.
  • Provide training and support to client stakeholders to facilitate smooth adoption and usage of the software.
  • Testing, Technical Support and Troubleshooting: Serve as the primary point of contact for technical inquiries and support requests from clients during and after the implementation phase.
  • Diagnose and resolve technical issues promptly, escalating to the development team when necessary to ensure timely resolution.
  • Proactively identify opportunities for process improvement and optimization to enhance the overall client experience.

Requirements

  • Aligns with Brado’s values: People, Commitment, Aspiration, Trustworthiness & Impact
  • Bachelor’s degree in computer science or related field
  • Familiarity deploying within public cloud providers such as Azure.
  • Proven experience in software implementation, integration, or deployment roles with at least 3 years of experience.
  • Experience working with microservices architecture and Container Orchestration services including Docker, Kubernetes
  • Strong understanding of database management systems (e.g., SQL Server, MySQL, MariaDB).
  • Experience working on an agile team.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Exceptional communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Prior experience working with enterprise software solutions or CRM systems is preferred.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
  • Experience working with Ticketing / Project management solutions such as Jira and Monday

Point of Contact

Michael Sebastian

Account Manager
Send Email | LinkedIn Profile
Please reach out with any questions you have about Brado and our open opportunities!


About Brado

Brado is a digital marketing agency reinventing the way healthcare brands engage with people. Driven by insight, we offer precision engagement solutions that produce superior return for our healthcare clients and better experiences for their healthcare customers.

What they are building

Transform how your brand engages people on their most important journeys. We make it happen with:

Insight

From data to insight

Insight isn’t observed, gathered, or collected. It’s achieved. Our proprietary market research techniques ensure a fresh, intimate understanding of your consumer’s experience that we can leverage for bold activation.

Precision Marketing

From clicks to connections

With insight as our driver, our Precision Marketing System facilitates superior brand-to-consumer connection in the moments that matter — delivering the right message to the right audience at the right moment in time.

Conversational Engagement

From transactions to relationships

Infused with Brado Insight and leveraging generative AI, our Conversational Engagement Platform radically transforms consumer engagement, facilitating personalized, dynamic, and longitudinal relationships.