ChurnZero
💼 Enterprise Software | 🗓️ Founded in 2015 | 💲 Series B | 💵 $34,500,000
đź‘Ą 101-250 Employees | đź“Ť Partially Remote
About ChurnZero
Many years and another company ago, the idea of ChurnZero began as an ongoing discussion between our two founders – You Mon Tsang, Chief Executive Officer, and Mark Keys, Chief Technology Offer. At the time, You Mon and Mark wanted to know more about their customers – what was happening with them, how they could understand them better, and how they could improve renewal rates. So, they decided to take their decades of software entrepreneurship and start ChurnZero with the mission of bringing Customer Success everywhere, and an ambitious goal of zero customer churn.
We recently asked our team how they would define the ChurnZero culture, and why they love working here. Here’s what they had to say we’re about:
Results: Process and procedure never impede our progress. We keep our work and communication simple, so we can fail fast and accomplish more.
Community:Â Our strong sense of community is what sets us apart. We prioritize meaningful connections, thoughtful feedback, and authentic relationships.
Ownership:Â We have a strong sense of autonomy and empower ourselves and others to take initiative and see things through.
Being Real:Â We value truth over fluff. The real over the imagined. We always tell it like it is.
Grit: Our team is small but nimble. Our passion for Customer Success drives us to persevere when obstacles hinder our success.
Wit:Â We find humor in the mundane and thrive on our team providing comic relief to complement our focus.
We recently revamped our onboarding process to be more robust. Some of the new program highlights include an onboarding buddy program, meet the department meetings, and new hire surveys to ensure the new employee has everything they need to be successful at ChurnZero.
Technical Leadership Team
Tech Stack
Angular
AWS
JavaScript
Redis
SQL
What They're Building
ChurnZero is building a real-time analytics platform to detect customer churn and provide tools to engage with customers in an effective and meaningful way. SaaS companies are realizing the cost of acquiring a new customer is 5 times more expensive than retaining an existing one. ChurnZero addresses this problem with a real-time customer success platform that helps businesses understand their customer’s product usage, assesses their health and gives business the means to manage the customer experience.
ChurnZero is built for teams in the emerging and more important than ever, the Customer Success industry. Their unique ability to streamline product usage data and deliver in-app communications, and their high customer satisfaction ratings set them apart from others.
