💼 | 🗓️ Founded in 2001 | 💲 -
👥 Unknown Employees | 📍 Fully Remote

About Decisiv

As a recognized leader in service event management, Decisiv is at the forefront of transforming the way service and repairs are performed on all commercial assets. The Decisiv Service Relationship Management (SRM) platform sits at the core of their suite of products and services and touches over 50% of all service events conducted by the North American commercial vehicle market as well as a growing number of other geographies and industries.

Decisiv’s award-winning team is led by a group of technology veterans with extensive collective experience, having worked together across six successful ventures since 1974.

Technical Leadership Team

Kim MacCormack

Senior VP of Technology & Engineering
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David Bock

Vice President of Engineering Operations
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What They're Building

Decisiv Service Relationship Management (SRM) delivers value to all commercial vehicle, equipment, and component service event participants.

Case forms the core of Decisiv’s family of SRM applications by allowing connected participants in the Decisiv SRM Ecosystem to engage in servicing commercial assets. Case is how SRM users create and manage end-to-end service event workflow between multiple participants.

A case can be created by a fleet, a service provider, or automatically through a telematics diagnostic fault or geofence trigger. And because a service event doesn’t stop when a technician is in the field or a manager steps away from the desk, Case can be accessed from any computer or mobile device, so service events can keep moving even when users are on the go.

With Case, users get full visibility into every service event from beginning to end; improved ability to plan and complete scheduled, preventive, and predictive maintenance; and complete asset history including original build information, warranty, and recall updates.