Senior Salesforce Administrator

Job Description

Hatch I.T. is partnering with a Pryon, to find a Senior Salesforce Administrator. See details below:

About the Role:
Pryon is looking for an experienced and dedicated Salesforce Administrator. The ideal candidate possesses hands-on SFDC configuration and developer skills, with a particular emphasis on solution design and flows. This role will be involved with projects, small enhancements, troubleshooting bugs, and occasional project management. He/she must possess a service-oriented demeanor and a passion for working with Salesforce technology (and platform partners).

About the company:
Pryon is a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now they’re building an industry-leading knowledge management platform. Their proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.

In This Role, You Will:

• Design and document a flexible, scalable, and robust state-of-the-art architecture for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), Revenue Cloud, E-commerce, and Partner systems using Salesforce Architecture Designer
• Understand the goals of stakeholders in Marketing and SDR/BDR teams and scoping the technical elements within Salesforce needed to achieve the project goal. This may involve configuring multiple flows spanning different objects
• Evaluate the scalability of proposed configuration changes to ensure they can handle future growth and changing business needs
• Provide advanced support for Salesforce requests and escalated administrative needs of users, which can include managing Epics (large bodies of work that can be broken down into smaller items), Tasks, Spikes (temporary work items to explore unknowns), Stories, and Bugs using the Salesforce Agile Accelerator
• Oversee Quality Assurance (QA) and User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework
• Keep up to date with Salesforce releases, features, and best practices and making recommendations to management regarding their implementation
• Be a role model and mentor to team members with less experience, providing guidance and support on technical and non-technical aspects of Salesforce Administration.

You Will Also:

• Create and manage custom objects, which are specific data structures unique to the organization’s needs, using the Salesforce Object Manager
• Design new page layouts using the Lightning App Builder to provide a customized user interface for different user profiles
• Configure custom fields and formula fields using the Salesforce Field Builder to capture and calculate information in a specific format
• Sett up validations and create email templates using the Salesforce Process Builder and Visual Workflow to automate business processes
• Develop and manage Flows, which are automated sequences of actions that users can trigger in response to certain events, using the Salesforce Flow Builder
• Create Lightning Pages using the Lightning App Builder to provide a modern, responsive user interface for different user profiles
• Work with Custom Metadata Types and Custom Settings to create reusable data elements that can be easily maintained and deployed across different Salesforce environments
• Manage Managed Packages, which are collections of pre-built functionality and code that can be installed and configured in Salesforce.

Requirements

• 4-6 years of experience in a Salesforce Advanced Administrative role
• Bachelor’s degree
• Full competency and knowledge of two or more offerings within the function (CPQ, Service Cloud, Salescloud, etc)
• Proficiency as a Salesforce developer
• Expert in Salesforce Flows and Salesforce Process Builders and able to recommend best practices
• Expert in writing Salesforce Validation Rules & Formulas
• Experience working at a startup
• Working knowledge of Partner Relationship Management Tools, Service Cloud, Einstein, and adding AI to salesforce
• Experience gathering requirements for Salesforce configurations
• Able to effectively communicate with stakeholders and maintain good working relationships with them
• Strong ability to scope internal customer requirements into scalable technical designs and diagrams
• Expertise in Salesforce Flows and knows when to use a Before Save, After Save, Before Delete or Scheduled Flow, and when something should be in an Apex Trigger or Class rather than Flow
• Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production
• Complex Formula writing – able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal